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Contact Us

UCWB Head Office

77 Gibson Street (click on address to be taken to map)
 
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Tel: 08 8245 7100
Fax: 08 8346 7336

 

UCWB Southern Office

730 Marion Road (click on address to be taken to map)
 
PO Box 676,
Parkholme SA 5043
 
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Tel: 08 8296 6455
Fax: 08 8296 6744

 

UCWB North East Office

 
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Tel: 08 8245 7100
Fax: 08 8346 7336
 

Torrensville Child & Family Centre

80-84 East Street  (click on address to be taken to map) 
Torrensville SA 5031
 
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Tel: 08 8352 5800
Fax: 08 8351 7031
 
 

Psychology SA and CEDAS

77 Gibson Street (click on address to be taken to map)
 
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Tel: 08 8245 7300
 
If you require urgent assistance please contact Mental Health Triage on 13 14 65 or Lifeline on 13 11 14
 
Practice hours
9am – 5pm, Monday to Friday
Out of hours and weekend appointments are also available if required.
 
 

Complaints and Feedback

At UCWB, we encourage all stakeholders to provide feedback about the services we provide. 

As part of our process, we ensure that:

  • No complainant will be disadvantaged as a result of making a complaint.
  • Once we receive a complaint we will try to resolve it at the point of initial contact.
  • If it cannot be resolved at the initial contact, the relevant department manager will investigate the complaint. In some cases, this may require more lengthy enquiries internally and / or with external organisations.
  • In either case, the person managing the complaint will contact the complainant to let them know how the complaint is being handled and the timeframe for resolution. If the complaint I likely to take some time to look into, the person managing the complaint will contact the complainant to advise them of progress not less frequently than every five working days.
  • Once the complaint has been investigated the person managing the issue will advise the complainant of the outcome in writing.
  • In either case, the person managing the complaint will contact the complainant to let them know how the complaint is being handled and the timeframe for resolution. If the complaint I likely to take some time to look into, the person managing the complaint will contact the complainant to advise them of progress not less frequently than every five working days.
  • Once the complaint has been investigated the person managing the issue will advise the complainant of the outcome in writing.

 

To find out more, please download our Feedback and Complaints Brochure "Tell Us What You Think"

 

Whistleblowers

In the interest of transparency, anyone is welcome to read our policies documenting our approach to whistleblowers.

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