About Us Policy

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Whistleblower Policy

UCWB is committed to the highest standards of legal, ethical and moral behaviour. The purpose of the Whistleblower Policy is to provide a safe and supportive environment where wrongdoing within or by UCWB can be raised without fear of retribution.

View the Whistleblower Policy

Aged Care Fees Policy

This policy aims to ensure transparency, fairness and sustainability of consumer services provided by UCWB.

View the Aged Care Fees Policy

Information Sharing and Privacy Policy

Information Sharing

UCWB shares relevant information with other service providers to promote the safety of young or vulnerable persons through early intervention and an integrated approach to support services.  In sharing information, UCWB complies with all relevant legislation and the Australian Privacy Principles.

 

Privacy Policy

(click on the headings below to jump to a particular section, or scroll down to view)

 Introduction  Third Parties
 Collection of Information  Legal
 Use of Collection Information  Links
 Storage of Collected Information  Changes to Privacy Policy
 Access to Collected Information  UCWB Security Policy
 Donations  Donation Policy
 Communications  Privacy Information Brochure

 

Introduction

UCWB regards client privacy as an important part of our relationship with clients. The following privacy protocol applies to all UCWB users, and conforms to Internet privacy standards. If you have questions or concerns regarding anything in this statement, you should first contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

Collection of Information

In order to use the UCWB services, we may require information from you to enable us to provide the best service possible. Correspondence including email may also be collected and stored, particularly if it relates to fees, support or accounts.

 

Use of Collection Information

Details collected from UCWB clients are required in order to provide our clients with services and support. Correspondence is recorded in order to provide service or references, and to assist in staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

 

Donations

If you donate to us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to process your donation or to contact you should we have any difficulty.
 

Communications

UCWB uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a client  does not wish to receive such correspondence, they can request to be removed from any mailing lists by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This e-mail address is being protected from spambots. You need JavaScript enabled to view it. You will be notified if your personal information is to be shared with  a third party so that you can make an informed choice as to whether or not to share your information.

 

Third Parties

UCWB may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service, however you will be advised that this is to occur. These third parties are prohibited from using your personally identifiable information for any other purpose. UCWB does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the UCWB site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.ucwb.org.au.

 

Changes to Privacy Policy

If we change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 

UCWB Security Policy

UCWB uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by UCWB or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by UCWB.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

 

Donation Policy

After Donation online, you will receive an email confirmation from eWAY containing your donation details (if you have provided your email address). We will normally confirm receipt of your donation within a few minutes of donating.

If you have any enquiries regarding this document and the payment services offered by eWAY please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit www.eWAY.com.au.

 

Privacy Information Brochure

Download the brochure.

The brochure is also available in the following translations:

UCWB Privacy Information Brochure (Arabic)

UCWB Privacy Information Brochure (Greek)

UCWB Privacy Information Brochure (Italian)

UCWB Privacy Information Brochure (Vietnamese)

 

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