Aged Care Veterans' Home Care

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Veterans' Home Care Program (VHC)

Veterans' Home Care (VHC) is a DVA program designed to assist entitled persons who need a small amount of practical help to continue living independently in their own home. Services include Domestic Assistance, Personal Care, Respite Care, and safety-related Home and Garden Maintenance. VHC is not designed to meet complex or high-level care needs.

UCWB is one of the federal government's preferred providers.

The program provides services nationally, and is designed to assist people to maintain their independence, thus avoiding premature entry into an aged care facility.


Who is eligible?

Entitled persons who have a Gold Card or White Card are eligible for an assessment for VHC services. Entitled persons who have eligibility under the Veterans' Entitlements Act 1986 (VEA) or under the Military Rehabilitation and Compensation Act 2004 (MRCA) are eligible to be assessed for all VHC Services.

To find out more about eligibility, call us on 8245 7196 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


What services may I receive?

Personal Care

Personal Care includes assistance with daily self-care tasks that a person is unable to do for themselves. Services may include assistance with: 

  • showering, bathing, toileting; 
  • dressing, grooming; 
  • eating; 
  • application of non-medicated skin care creams and lotions; and 
  • putting on compression stockings, protective bandaging, splints and callipers.


Respite Care

Respite Care gives a break to a carer. Respite care may be provided to someone who is:

  • a carer of an entitled person;
  • an entitled person who is a carer; or
  • a self carer (for residential respite only).


Respite services include:

  • In-home Respite Care;
  • Residential Respite Care; or
  • Emergency Short-Term Home Relief (ESTHR).


For more information, please refer to Factsheet HSV06 Respite Care and Carer Support.

Domestic Assistance

Domestic Assistance provides support with basic household tasks such as: 

  • internal house cleaning like dishwashing, vacuuming and mopping, bed making and linen changing, clothes washing and/or ironing;
  • some assistance with meal preparation (but not total preparation of meals);
  • bill paying and unaccompanied shopping; and
  • collection of firewood in rural and remote areas.


Safety-related Home and Garden Maintenance

Safety-related Home and Garden Maintenance services are designed to keep the home safe by minimising hazards. Services include minor tasks that could be done by a handyman such as:

  • replacing light bulbs;
  • changing batteries in smoke/security alarms;
  • cleaning gutters, external and internal windows or ceiling fans;
  • minor home maintenance (e.g. cupboard door adjustment);
  • pruning, grass cutting or weeding (only where a safety hazard exists);
  • clearing of debris following natural disasters;
  • collection and/or cutting of firewood in rural and remote areas; and
  • one-off garden clean ups in specific circumstances.


Safety-related Home and Garden Maintenance services does not include major repairs or services requiring a qualified tradesperson, including for example, gutter replacement, major landscaping or garden tasks such as tree lopping or tree felling/removal. Garden tasks such as lawn mowing and pruning can only be undertaken if an environmental health or safety hazard exists. Routine, cosmetic or ornamental gardening services such as weeding, maintaining flower beds, regular lawn mowing, or pruning of roses are not available under this service.


How do I apply?

To receive VHC services you must have an assessment by a VHC assessor. Most assessments are done over the phone. To arrange an assessment call a VHC Assessment Agency on 1300 550 450. The VHC assessor will discuss your circumstances with you to identify the range of services you may need.

Following the assessment, the services you need will be detailed in a Care Plan and sent to you and the VHC Service Provider. The VHC Service Provider will call you to discuss a suitable time to provide their service(s).

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