Financial Health Utilities Literacy


Utilities Literacy

Utilities Literacy Training for Community Workers
Understanding energy and water • Building skills in the community
Do you have clients who struggle with electricity, gas and water bills?
Would you like to help them more, but don't know how? 
The Utilities Literacy Training for Community Workers delivered by UCWB will teach you about:
• Electricity, Gas and Water in South Australia
• Reading and understanding meters and bills
• Using energy and water efficiently at home
• How to choose an energy retailer and get a good deal
• Concessions, complaints, disputes and hardship
• How to share these skills in your community.
Free training and development is available to community sector workers and volunteers who support financially vulnerable members of the community.

New Courses available

Continually striving to meet the needs of our trainees, the Utilities Literacy team at UCWB has developed a series of half-day workshops, in addition to the 2-day training we have delivered since 2014. Community workers can attend any of the modular-based workshops, and participants who attend all five workshops currently offered will receive a Utilities Literacy Community Educator Certificate.

If you are interested in hosting any of the training at your organisation or in your area, please contact us: we are able to deliver training state-wide!

A series of weekly workshops from 9:30am to 1pm will be offered at our head office in Bowden during 2017. The dates for each workshop are listed below and a calendar is available here. Just click on the date(s) of your choice to register.




For enquiries about hosting workshops or for more information:

E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 8245 7175 / 8245 7148


Professional training 2016: Workshops and Forums

We have completed a number of training dates offering two very well received workshops: Innovations and Consolidation.

Building on the Utilities Literacy for Community Workers 2-day training, this half-day workshop will present the latest updates on innovations in the residential energy sector. More about solar power systems, including what questions to ask to know whether it’s a good investment right now; solar system leasing and solar power purchase agreements; household storage batteries; and the latest on demand/capacity tariffs and smart meters.

Practise and extend what you learned in the 2-day Utilities Literacy training – more on home energy auditing, including practical exercises and useful resources; using the new “Guide to electricity, gas and SA Water services” when assisting clients; and sharing real experiences with other workers to consolidate skills and identify opportunities to work together to provide better utilities literacy support.

Forums in Adelaide
Two well-attended Forums with guest speakers were held this year at Mawson Lakes and Bedford Park. The program for these events can be viewed here.

Read our Bi-Monthly Utilities Literacy Bulletin: The BULB
Other Utilities Literacy Services

Our training is part of the Utilities Literacy Program which helps people to reduce financial hardship associated with electricity, gas and water utilities. View the brochure. Two other services available within the Program are:

Information Sessions for the Public providing valuable information on services available to assist managing household utilities.

To find out more, contact:

  • Adelaide area – Uniting Communities on 8202 5180 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Regional SA – UnitingCare Wesley Country SA on 7628 3122, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or visit their
    website and facebook pages. 


Assistance for individuals or families experiencing difficulty with utilities bills, no matter how simple or complex the situation.

To make an appointment or find out more call the Utilities Literacy Helpline on 1800 722 363 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This service is provided by The Salvation Army Monday to Thursday 9.30am - 8pm and Friday 9.30am - 4.30pm (except Public Holidays).


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