Financial Health Utilities Literacy


Utilities Literacy

Utilities Literacy Training for Community Workers
Understanding energy and water • Building skills in the community
Do you have clients who struggle with electricity, gas and water bills?
Would you like to help them more, but don't know how? 
The Utilities Literacy Training for Community Workers delivered by UCWB will teach you about:
• Electricity, Gas and Water in South Australia
• Reading and understanding meters and bills
• Using energy and water efficiently at home
• How to choose an energy retailer and get a good deal
• Concessions, complaints, disputes and hardship
• How to share these skills in your community.
Free training and development is available to community sector workers and volunteers who support financially vulnerable members of the community.

New Courses available

The Utilities Literacy team at UCWB has developed a series of half-day workshops, in addition to the 2-day training we have delivered since 2014. Community workers can attend any of the modular-based workshops, and participants who attend all five workshops currently offered will receive a Utilities Literacy Community Educator Certificate.

A series of 5 weekly workshops from 9:30am to 1pm will be offered at two locations during Term 2, 2017. The dates for each workshop are listed below, and a calendar is available here. To register for these modules, please contact us directly by phone or email.

Tuesdays 30 May, 6 June, 13 June, 20 June, 27 June

9:30 – 1:00 at Anglicare SA, 26 Moore St , Adelaide

Thursdays 1 June, 8 June, 15 June, 22 June, 29 June CANCELLED

9:30 – 1:00 at The Salvation Army, 138-142 Reservoir Rd, Modbury

2-day Intensive Utilities Literacy Training Click to register via Eventbrite:

Monday 19 June 2017 & Monday 26 June 2017

9:30 – 4:30 at UCWB, 77 Gibson St, Bowden


Utilities Literacy Training for Support Workers

UCWB has recently developed an introductory half-day training in utilities literacy - specifically for Support Workers. The training distils key messages from our training package regarding energy and water. The workshop has a focus on affordability, including bill reading, energy and water efficiency, hardship and concessions.

In order to be accessible to Support Workers who have busy schedules at different times of the day, we can offer the workshop in the morning, afternoon and/or early evening. You can find the flyer for this free training here.

If you are interested in this workshop for your team or staff members, please contact us. If you have a suitable training venue we can deliver the session on-site. Alternatively, we offer modern, accessible training facilities at our head office at 77 Gibson Street, Bowden.


If you are interested in hosting any of the training at your organisation or in your area, please contact us: we are able to deliver training state-wide!
E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tel: 8245 7175 / 8245 7148


Professional training 2016: Workshops and Forums

We have completed a number of training dates offering two very well received workshops: Innovations and Consolidation.

Building on the Utilities Literacy for Community Workers 2-day training, this half-day workshop will present the latest updates on innovations in the residential energy sector. More about solar power systems, including what questions to ask to know whether it’s a good investment right now; solar system leasing and solar power purchase agreements; household storage batteries; and the latest on demand/capacity tariffs and smart meters.

Practise and extend what you learned in the 2-day Utilities Literacy training – more on home energy auditing, including practical exercises and useful resources; using the new “Guide to electricity, gas and SA Water services” when assisting clients; and sharing real experiences with other workers to consolidate skills and identify opportunities to work together to provide better utilities literacy support.

Forums in Adelaide
Two well-attended Forums with guest speakers were held this year at Mawson Lakes and Bedford Park. The program for these events can be viewed here.

Read our Bi-Monthly Utilities Literacy Bulletin: The BULB
Other Utilities Literacy Services

Our training is part of the Utilities Literacy Program which helps people to reduce financial hardship associated with electricity, gas and water utilities. View the brochure. Two other services available within the Program are:

Information Sessions for the Public providing valuable information on services available to assist managing household utilities.

To find out more, contact:

  • Adelaide area – Uniting Communities on 8202 5180 or email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Regional SA – UnitingCare Wesley Country SA on 7628 3122, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or visit their
    website and facebook pages. 


Assistance for individuals or families experiencing difficulty with utilities bills, no matter how simple or complex the situation.

To make an appointment or find out more call the Utilities Literacy Helpline on 1800 722 363 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This service is provided by The Salvation Army Monday to Thursday 9.30am - 8pm and Friday 9.30am - 4.30pm (except Public Holidays).


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