Donate
Payments
Donate
Payments

Rights &
Responsibilities

Your Rights

You can expect the following from us:

  • Receive safe, high-quality, and reliable services
  • Be treated with respect, dignity, and fairness, without discrimination
  • Have your privacy and confidentiality protected
  • Have your personal, cultural, and spiritual beliefs respected
  • Access and use an interpreter when needed
  • Be informed about your services, rights, and responsibilities 
  • Access information about yourself and your services
  • Make decisions about your services and the support you receive
  • Involve an advocate, carer, family, or friends in decision-making
  • Receive services that help you reach your goals
  • Be supported to connect with other services if needed
  • Be supported in ways that uphold the rights of children
  • Receive open, honest, and timely communication
  • Expect staff to be polite and professional
  • Be encouraged to provide feedback and know how to do so

Your Responsibilities

You can help us provide a quality service if you or your support person:

  • Tell us about the services you want and how you want to receive them
  • Let us know if your situation changes or if you need to cancel an appointment
  • Treat our staff with respect, without abuse or discrimination
  • Ensure your home is safe for our staff

Guided by Strong Policies and Clear Principles

At UCWB, we take rights and responsibilities – both ours and our customers’ – very seriously. To ensure we deliver services that are fair, transparent and consistent, we follow a range of policies designed to guide our actions and protect the people we support.

Clear policies help us maintain high standards, uphold accountability, and make sure everyone knows what to expect from us. Visit our Policies page.

View Our Policies
Quick Exit