Assessment + eligibility


We can help you be assessed for aged care and apply for government subsidies to help with the cost of home care services. 

“UCWB was really helpful when we were looking for home care services for mum. They helped us understand the range of services and government funding available and got us started by connecting us with My Aged Care for an assessment. Mum now gets  regular help with cleaning and I have the peace of mind knowing she is being looked after.” Michelle, with her mother, UCWB Home Services Customer, Isabelle 


My Aged Care


While we offer our home care services on a competitive privately-funded basis, you may be eligible for a government subsidy to assist with their cost, through My Aged Care.

We can connect you with My Aged Care and attend any in-home assessments to provide you with support. 

My Aged Care will ask you to participate in an initial phone screening to determine the best way to meet your needs. They will ask you:

  • your name, address and phone number
  • your date of birth
  • your Medicare number and reference number
  • how you’re managing at home and what help you are after.

They may expect you to:

  • be prepared to write down referral codes and aged care identification numbers
  • think about other people you would like to nominate to speak on your behalf
  • ask other people to be present at any assessment you have.

Following your phone screening, you will be referred to for a face-to-face assessment

  • To be assessed for basic-level support, you will be referred to the Regional Assessment Service who will assess your suitability to receive home care services
    under the Commonwealth Home Support Program.
    • To be assessed for a higher level of support, you will be referred to the Aged Care Assessment Team who will assess your suitability to receive home care
      services with your own Home Care Package


Phone us 


If you would like to speak with someone about assessment and eligibility, please call our Customer Contact Centre on 8245 7196. We are open on weekdays between 9am and 5pm. 


Enquire online 


To enquire online, please complete the form below and we will get back to you within 24 hours.

Belinda, UCWB Team Member

“We’re here to listen and to help. Call us on 8245 7196, or get in touch to request a callback