COVID-19 Our Response

About us

As COVID-19 impacts our community, we would like to assure you of our commitment to the delivery of quality services.

We have taken the following action to minimise the risk to our consumers, staff and volunteers:

– increased hygiene practices
– issued mandatory hygiene and infection control training to all staff
– introduced social distancing practices
– modified our delivery of essential services and programs
– cancelled non-essential group events, activities and meetings
– established a dedicated team to ensure informed decision-making as events evolve.

The UCWB Board and Executive Management team fully support the actions being taken by our front line staff to reduce the impact of COVID-19.

We will continue to monitor and act on advice issued by the Australian Government Department of Health and SA Health.


UCWB Team Members

“We’re here to listen and to help. Call us on 8296 7100, or get in touch to request a callback

Information for our Aged Care customers

As COVID-19 evolves, we provide you with the following updates about our services. This information is valid as at 20 April 2020.

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Information for energy customers

UCWB financial counsellors have put together a summary of the Australian Government’s expectations of energy businesses during this time. This information is correct as at 3 April, 2020.

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Changes to Centrelink payments

A summary of changes to Centrelink income supports and how they could effect you.

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