It’s important that we hear your voice, and we recognise that everyone using our services have their own unique experiences. The Customer Advisory Group provides the opportunity for you to give us insight into your diverse needs, preferences and perspectives, so we can improve our services.
Through this, you will meet and connect with other like-minded people in a supportive environment to discuss matters that are important in aged care.
Members will be asked to share thoughts and ideas relating to:
So if you are currently using our aged care services, or have in the past — either personally or as a carer or family member, consider joining our Customer Advisory Group.
Meetings will take place at our office at 77 Gibson Street, Bowden with an option to attend online.
We can also provide additional supports for people to attend in person meetings.
Members of the group will have the opportunity to:
Attend up to six meetings in one calendar year
Agree to the Code of Conduct and provide input on its development, including declaration of any conflicts of interest
Represent the view of the people who received home care services from UCWB
Actively contribute to discussion topics at meetings by sharing ideas, thoughts and experiences in a group setting
Members are selected through an expression of interest process to ensure diverse community representation and are appointed for a 12-month term, after which all aged care customers and their representatives are invited to participate again.
Participation in the Customer Advisory Group is voluntary and you will not be paid, however, afternoon tea will be provided at all meetings.
If you need help completing this form, please contact us during business hours (9am to 5pm, Monday to Friday) via email livedexperience@ucwb.org.au
or by calling (08) 8245 7100 and asking for our Impact and Customer Experience team.
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