Departments and agencies

If you are not satisfied with how UCWB has managed your complaint, you may want to discuss your complaint with one of the organisations listed on this page.

Department of Social Services 
Free call: 1800 634 035
Email: complaints@dss.gov.au

Department of Human Services SA
Visit: www.dhs.sa.gov.au
Email: dhs.clientfeedbackandcomplaints@sa.gov.au

Health and Community Services Complaints Commissioner
For complaints about health, in-home, respite or community services, treatment by registered or unregistered health professionals and child protection services for South Australian residents.
Free call: 1800 232 007
Ph: (08) 8226 8666
Email: info@hcscc.sa.gov.au

National Health Practitioner Ombudsman and Privacy Commissioner
For complaints about AHPRA registered health practitioners.
Free call: 1300 795 265
Email: complaints@nhpopc.gov.au

Where a consumer is unsatisfied by the outcome, they may seek a review by the Commonwealth Ombudsman on 1300 362 072

NDIS Quality and Safeguards Commission
For complaints about service providers who deliver NDIS supports and services.
Free call: 1800 035 544
Visit: www.ndiscommission.gov.au

National Disability Advocacy Program 
Provides people with disabilities access to independent disability advocacy.
Find the closest agency at disabilityadvocacyfinder.dss.gov.au/disability/ndap/
Email: disabilityadvocacy@dss.gov.au

Aged Care Quality and Safety Commission
For complaints about the care or services received under a Home Care Package or the Commonwealth Home Support Program.
Visit: www.agedcarequality.gov.au
Free call: 1800 951 822

National Mental Health Commission
Provides advocacy to create system improvements and better accountability for mental health disability related grievances and complaints.
Ph: 02 8229 7550
Email: enquiries@mentalhealthcommission.gov.au

Education Standards Board of SA
Will receive complaints from any person with a concern that relates to non-compliance with the Early Childhood Services legislation or health, safety or wellbeing of any child within a service.
Free call: 1800 882 413

Equal Opportunity Commission
Receives and investigates complaints about discrimination under the Equal Opportunity Act 1984.
Free call: 1800 188 163