Departments and agencies_complaints

Department of Social Services 
Free call in South Australia: 1800 634 035
Email: complaints@dss.gov.au

Department of Human Services SA
Visit: www.dhs.sa.gov.au
Email: dhs.clientfeedbackandcomplaints@sa.gov.au

Health and Community Services Complaints Commissioner 
For complaints about health, in-home, respite or community services, treatment by registered or unregistered health professionals and child protection services for South Australian residents.
Free call: 1800 232 007
Ph: (08) 8226 8666
Email: info@hcscc.sa.gov.au

National Health Practitioner Ombudsman and Privacy Commissioner
For complaints about AHPRA registered health practitioners.
Free call: 1300 795 265
Email: complaints@nhpopc.gov.au
Where a consumer is unsatisfied by the outcome, they may seek a review by the Commonwealth Ombudsman on 1300 362 072

Disability services

NDIS Quality and Safeguards Commission
For complaints about service providers who deliver NDIS supports and services.
Free call: 1800 035 544
Visit: www.ndiscommission.gov.au

National Disability Advocacy Program 
Provides people with disabilities access to independent disability advocacy.
Find the closest agency at disabilityadvocacyfinder.dss.gov.au/disability/ndap/
Email: disabilityadvocacy@dss.gov.au

Aged care services

Aged Care Quality and Safety Commission
For complaints about the care or services received under a Home Care Package or the Commonwealth Home Support Programme.
Visit: www.agedcarequality.gov.au
Free call: 1800 951 822

Mental health services

National Mental Health Commission
Provides advocacy to create system improvements and better accountability for mental health disability related grievances and complaints.
Ph: 02 8229 7550
Email: enquiries@mentalhealthcommission.gov.au

Childcare services

Education Standards Board of SA
Will receive complaints from any person with a concern that relates to non-compliance with the Early Childhood Services legislation or health, safety or wellbeing of any child within a service.
Free call: 1800 882 413

Equal Opportunity Commission

Receives and investigates complaints about discrimination under the Equal Opportunity Act 1984.
Free call: 1800 188 163