HOME CARE PACKAGES
Service Fees
While the Australian Government provides the bulk of the funding for HCP home care services, customers are still required to contribute a basic daily fee contribution.
The amount of your basic daily fee contribution will be determined by the Australian Government. It will depend on the level of your Home Care Package and equal a percentage of the single basic Age Pension.
If you are a part-pensioner or self-funded retiree, an income-tested fee may also be applied to the basic daily fee contribution, as determined by the Australian Government.
As a not-for-profit organisation, we care about your needs, not making a profit and can take your personal circumstances into account when determining your fee amount. If you are experiencing financial difficulties, your fees may be reduced.
Effective from 22 March 2021 and subject to review.
| Fees charged to your package | |||||
|---|---|---|---|---|---|
| Weekdays 6am to 8pm | Weekdays 8pm to 12pm | Saturday | Sunday | Public Holidays | |
| Personal Care | $59 | $64 | $82 | $101 | $123 |
| Domestic assistance | $59 | $64 | $82 | $101 | $123 |
| Social support | $59 | $64 | $82 | $101 | $123 |
| Gardening and home maintenance | $65 | N/A | N/A | N/A | N/A |
| Allied Health Services | Please discuss these with your coordinator |
| Fees charged to you | ||||
|---|---|---|---|---|
| Level 1 | Level 2 | Level 3 | Level 4 | |
| Basic daily fee (a fee waiver may be available) | $9.72 | $10.28 | $10.57 | $10.85 |
| Income tested care fee | Determined by the Department of Human Services | Determined by the Department of Human Services | Determined by the Department of Human Services | Determined by the Department of Human Services |
Please note that cancellations with less than 24 hours’ notice will be charged to your package at the full cost of the service.
| Other costs | ||||
|---|---|---|---|---|
| Level 1 | Level 2 | Level 3 | Level 4 | |
| Package management fee (per fortnight) * | $30.76 | $59.61 | $116.60 | $171.01 |
| Care Coordination fee (per fortnight) * | $61.51 | $119.21 | $233.21 | $342.03 |
| Transport costs (charged when driving you or on your behalf) | $1.20 per km | $1.20 per km | $1.20 per km | $1.20 per km |
| Invoice processing (for services provided by other providers) | 10% of invoice total | 10% of invoice total | 10% of invoice total | 10% of invoice total |
| Maximum exit fee | $250 | $250 | $250 | $250 |
*Based on the full basic daily fee being charged. This fee may change if additional Commonwealth supplements are received.
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