Home Care Package

Aged care

Your own flexible home care service plan with an allocated budget to spend on services and equipment.

A Home Care Package (HCP) can help you access home care services. There are four HCP levels that each have a different budget amount:

Level 1: Basic level support
Level 2: Low-level support
Level 3: Intermediate level support
Level 4: High-level support


Your eligibility for a HCP will be assessed by the Aged Care Assessment Team, as referred by My Aged Care.

You may be eligible if you are having trouble doing everyday activities without help, need support to live independently at home, and are:

– an older person who needs coordinated services to help them stay at home, or
– a younger person with a disability, dementia or other care needs not met through other specialist services.

To receive a HCP, you must first be assessed by My Aged Care, who will refer you to the Aged Care Assessment Team for an in-home assessment. We can connect you with My Aged Care and attend any assessments with you if you would like.

Find out more about the HCP assessment process here.

Our commitment as your service provider

After you have chosen UCWB as your service provider, you will be partnered with Supports Coordinator to develop a personal home care service plan. The plan will outline what services will be delivered and how much they will cost.

Each month you will receive a statement showing how your funds have been spent and the amount remaining to be spent. Every six months, you and your Supports Coordinator will review your plan to ensure your chosen home care services still meet your needs.

As your needs change, we will work with you to review your plan and budget. If you need a higher level home care package we will support you to be reassessed by My Aged Care.

However, if at any stage you find that your service plan, or budget, is not meeting your needs, you are welcome to speak with your Supports Coordinator to discuss the options available to you.

We will ensure you receive accurate information, advice and ongoing support.

With your knowledge and permission, we may also work with your family, carers or doctors to ensure your needs are being looked after.

However, we will never make a decision or agree on services from individual agencies or organisations on your behalf.

You will always maintain control.

Why choose us

We are committed to providing excellent customer service that informs, advises and supports you to remain living independently in your own home.

In a friendly and caring way, we will take the time to understand your individual needs, provide assistance and listen to your ideas.

We celebrate diversity and offer translating and interpreting services and AUSLAN interpreter services.

We will respect your privacy. We will take all reasonable precautions to protect your information and will not disclose this to anyone unless you give us your permission (or we are required to do so, by law).

We are continually looking for ways to improve our service and will always value your feedback.


While the Australian Government provides the bulk of the funding for HCP home care services, customers are still required to contribute a basic daily fee contribution.

The amount of your basic daily fee contribution will be determined by the Australian Government. It will depend on the level of your Home Care Package and equal a percentage of the single basic Age Pension.

If you are a part-pensioner or self-funded retiree, an income-tested fee may also be applied to the basic daily fee contribution, as determined by the Australian Government.

As a not-for-profit organisation, we care about your needs, not making a profit and can take your personal circumstances into account when determining your fee amount. If you are experiencing financial difficulties, your fees may be reduced.

Phone us 

If you would like to speak with someone about a Home Care Package and how you can access our home care services, please call our Customer Contact Centre on 8245 7196. We are open on weekdays between 9am and 5pm. 

Enquire online 

To enquire online, please complete the form below and we will get back to you within 24 hours.

Margaret, UCWB Team Member

“We’re here to listen and to help. Call us on 8245 7196, or get in touch to request a callback