Home Care Packages



A Home Care Package is your own flexible home care service plan with an allocated budget to spend on services and equipment.

A Home Care Package (HCP) can help you access home care services.

“Having UCWB help us at home means we can spend more time doing the things we love.” Kevin and Joan, UCWB Home Services Customers



Your eligibility for a HCP will be assessed by the Aged Care Assessment Team, as referred by My Aged Care.

You may be eligible if you are having trouble doing everyday activities without help, need support to live independently at home, and are:

  • an older person who needs coordinated services to help them stay at home, or
  • a younger person with a disability, dementia or other care needs not met through other specialist services.

To receive a HCP, you must first be assessed by My Aged Care, who will refer you to the Aged Care Assessment Team for an in-home assessment. We can connect you with My Aged Care and attend any assessments with you if you would like.

There are four HCP levels that each have a different budget amount:

Level 1: Basic level support
Level 2: Low-level support
Level 3: Intermediate level support
Level 4: High-level support

Find out more about the HCP assessment process here




Find out more about our Home Care Package service fees here.


Phone us 


If you would like to speak with someone about a Home Care Package and how you can access our home care services, please call our Customer Contact Centre on 8245 7196. We are open on weekdays between 9am and 5pm. 


Enquire online 


To enquire online, please complete the form below and we will get back to you.

Margaret, UCWB Team Member

“We’re here to listen and to help. Call us on 8245 7196, or get in touch to request a callback