Hoarding & Squalor is a sub-program of the Commonwealth Home Support Program (CHSP), designed to gently support individuals who may be living with hoarding behaviours or in environments that have become unsafe.
Our team will work with you to determine what is important to you and remove the items that you do not require – we won’t come in and throw everything away. On the day, each item will be discussed with you and approved prior to removal.
We understand that these situations can feel overwhelming, and our goal is to help create a safer, more comfortable space, especially when it’s affecting your ability to access aged care services or putting your housing at risk.
After the customer contacts My Aged Care and is assessed, they provide us with your Referral Code, and we have a meeting to discuss the program.
A home visit is conducted, after the first meeting, to assess individual needs, complete a support plan, and finalise onboarding documentation.
A provider visit to assess the required tasks and submit a service quote for approval. If required, a one-off decluttering or deep cleaning service is arranged.
Scheduled services are delivered as planned.
A follow-up visit is conducted to review outcomes and ensure satisfaction, then followed by a 3-month review.
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