At UCWB, we take rights and responsibilities – both ours and our customers’ – very seriously. To ensure we deliver services that are fair, transparent and consistent, we follow a range of policies designed to guide our actions and protect the people we support.
Clear policies help us maintain high standards, uphold accountability, and make sure everyone knows what to expect from us.
The Aged Care Code of Conduct sets the standards of behaviour expected from everyone working in aged care, ensuring that older people are treated with dignity, and respect while receiving safe and quality care.
The Feedback & Complaints Policy outlines how we encourage, receive, and respond to feedback to improve our services, ensuring all concerns are handled fairly, promptly, and with respect.
The Privacy & Information Management Policy explains how we collect, use, store, and protect personal information to ensure confidentiality and compliance with privacy laws.
The Whistleblower Policy provides a safe and confidential way for individuals to report misconduct or unethical behaviour, protecting those who speak up from retaliation.
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