Aged care services

Applications for a Home Care Package are made through My Aged Care.

Our Customer Relationships Team can assist you with this process. If you would prefer to contact My Aged Care yourself, please follow these steps:

Step 1: Check your eligibility

Contact My Aged Care for a simple eligibility check by phoning 1800 200 422 or visiting their website: myagedcare.gov.

Step 2: Assessment

My Aged Care will arrange for an Aged Care Assessment Team (ACAT) assessor to visit you in your home. The ACAT assessor will complete a comprehensive assessment of your needs and talk with you about suitable services.

Step 3: Outcome

Following your assessment, you will receive a letter from My Aged Care advising of the outcome, and the level of support for which you’ve been approved.

Step 4: Assignment

My Aged Care will assign you a Home Care Package. This is package of funding that will be used to pay for your services with qualified providers. Your assignment request will be placed in a national queue and there will be a waiting period. While you wait, you are able to access services at a fee, if you require. Once your request has been completed, you will receive a letter from My Aged Care with your referral code. You will have 56 days to activate your referral code.

Step 5: Plan your services
Contact our Customer Relationship Team with your referral code to arrange for one of our Support Coordinators to come to your home and work with you to develop a personalised plan that meets your needs and budget.

Step 6: Your services commence
Our Support Workers will deliver your home care services so you can get back to doing the things you love.

How else can we support you?

Information and advice

We can help you know where to start and find out what is available.

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Home Care Services

If home is where your heart is, we can help you stay there.

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Fee assistance

While we offer Home Care Services on a competitive privately-funded basis, you may be eligible for fee assistance from the Australian Government.

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Assessment and eligibility

Applications for a Home Care Package are made through My Aged Care.

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Housing support for older people

We can assist older people to find or maintain affordable housing, and access the services they need to live at home independently.

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Frequently asked questions

Questions frequently asked about aged care.

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Get your information pack

Want more information about our aged care services? Request an info pack.

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Online enquiry form

Please use this form to make an online enquiry about our Aged Care Services and a member of our Customer Contact Centre will be in touch.

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