Applications for a Home Care Package are made through My Aged Care.
Our Customer Relationships Team can assist you with this process. If you would prefer to contact My Aged Care yourself, please follow these steps:
Step 1: Check your eligibility
Contact My Aged Care for a simple eligibility check by phoning 1800 200 422 or visiting their website: myagedcare.gov.
Step 2: Assessment
My Aged Care will arrange for an Aged Care Assessment Team (ACAT) assessor to visit you in your home. The ACAT assessor will complete a comprehensive assessment of your needs and talk with you about suitable services.
Step 3: Outcome
Following your assessment, you will receive a letter from My Aged Care advising of the outcome, and the level of support for which you’ve been approved.
Step 4: Assignment
My Aged Care will assign you a Home Care Package. This is package of funding that will be used to pay for your services with qualified providers. Your assignment request will be placed in a national queue and there will be a waiting period. While you wait, you are able to access services at a fee, if you require. Once your request has been completed, you will receive a letter from My Aged Care with your referral code. You will have 56 days to activate your referral code.
Step 5: Plan your services
Contact our Customer Relationship Team with your referral code to arrange for one of our Support Coordinators to come to your home and work with you to develop a personalised plan that meets your needs and budget.
Step 6: Your services commence
Our Support Workers will deliver your home care services so you can get back to doing the things you love.