Compliments and complaints

Compliments let us know what we are doing well and help us recognise and acknowledge the performance of our people. Your compliment will be passed on to the staff member who will be acknowledged and thanked for their good work.

If you believe you have received good service and wish to compliment or commend a staff member or service please get in touch.

How else can we support you?

Compliments

Compliments let us know what we are doing well and help us recognise and acknowledge the performance of our people. Your compliment will be passed on to the staff member who will be acknowledged and thanked for their good work.

Complaints

Complaints help us understand where we need to improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain and we take all complaints seriously.

Find out more

Whistle Blower Policy

UCWB has a whistle blower policy, which includes our consumers as well as staff members.

Find out more