Manage my utility bills

UCWB financial counsellors can explain how to manage financial problems and their consequences. They can assist by speaking to creditors, negotiating repayments or applying for hardship assistance where appropriate.

Financial Counsellors offer support and advocacy for the following issues:

  • Eligibility for government assistance
  • Organising and preparing a budget
  • Disconnection (or risk of disconnection) of gas, electricity and telephone services
  • Mortgage arrears and threat of repossession
  • Rent arrears and threat of eviction
  • Threatening letters and phone calls from debt collectors
  • Debt recovery through courts
  • Unpaid fines, taxation debts, loan arrears
  • Variations based on hardship
  • Bankruptcy and other alternatives

How else can we support you?

Money Mentors

Money Mentors can help you gain skills that allow you to take charge of the day-to-day management of your money

Find out more

ConnectEd Program

The ConnectEd program aims to help people understand their energy and water bills, save money on household usage, find a better deal and get assistance if they are struggling to pay their utility bills

Find out more

Financial counselling

UCWB financial counsellors can explain how to manage financial problems and their consequences. They can assist by speaking to creditors, negotiating repayments or applying for hardship assistance where appropriate.

Find out more