Aged care services

Questions frequently asked about aged care.

When should I start planning for home care?

Early planning is the key to getting help at home when you need it. By planning in advance, you can make informed choices and be prepared should an unexpected event or health problem occur. As soon as you notice difficulties in managing day-to-day activities, it might be time to start creating plan of home care services.

Who can I talk with about getting some help at home?

A great first step is to talk with My Aged Care to find out your eligibility for home care services. If you need any help during this process, please contact our Customer Relationships Team who will be happy to assist you. Phone My Aged Care on 1800 200 422 or our Customer Relationship Team on 8245 7196.

What are the levels and hours of care available with Home Care Packages?

There are four levels of Home Care Packages with varying hours of care:

LevelSupport*Typical weekly care hours
Level 1 Basic care 2.6 hrs per week
Level 2Low-level care5.1 hrs per week
Level 3Intermediate care10 hrs per week
Level 4High-level care 14.7 hrs per week

*Typical hours are based on services provided on weekdays during the core service hours of 6am to 8pm.

How does fee assistance work?

The fee assistance you receive from the Australian Government will vary depending on the level of your Home Care Package. This amount is paid directly to your service provider.

Will there be any out-of-pocket costs?

Where your personal circumstances allow, you will be required to contribute to the cost of your care. The amount will depend on your income and be determined by the Department of Health. Your Support Coordinator will discuss the cost of services, and any out-of-pocket expenses, at your initial consultation, prior to your services commencing.

How else can we support you?

Information and advice

We can help you know where to start and find out what is available.

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Home Care Services

If home is where your heart is, we can help you stay there.

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Fee assistance

While we offer Home Care Services on a competitive privately-funded basis, you may be eligible for fee assistance from the Australian Government.

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Assessment and eligibility

Applications for a Home Care Package are made through My Aged Care.

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Housing support for older people

We can assist older people to find or maintain affordable housing, and access the services they need to live at home independently.

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Frequently asked questions

Questions frequently asked about aged care.

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Get your information pack

Want more information about our aged care services? Request an info pack.

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Online enquiry form

Please use this form to make an online enquiry about our Aged Care Services and a member of our Customer Contact Centre will be in touch.

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