Home care

The first step towards receiving Home Care Services is to be assessed for a Home Care Package by My Aged Care.

Step 1: Arrange and assessment with My Aged Care

To arrange your free assessment with the Aged Care Assessment Team (ACAT assessment), contact My Aged Care by calling them on 1800 200 422 or by visiting their website.

Step 2: Find out your eligibility

My Aged Care will send you a letter advising whether you are eligible and if so, which level of Home Care Package you can receive. You will also be placed in a national queue to be allocated your home care package via a referral code.

Step 3: Compare providers

You can choose your own Home Care Service provider and are in control of how your package is spent. You can start making enquirers about receiving Home Care Services prior to being assigned a Home Care Package. UCWB can provide you with information and quotes for the services we offer.Step 3: Receive your referral code

My Aged Care will send you another letter advising of the referral code you have been assigned in order to access your Home Care Package.

Step 4: Choose your provider and create a plan

Once you have chosen your provider, you can work with them to create a plan. UCWB will listen to what you have to say and take the time to understand your needs and work with you to coordinate a plan that ensures you get the most out of your package. Your Home Care Services plan is flexible and can be updated as your needs change. Your Home Care Package is your own and you can take it with you if you move or want to change providers.

How else can we support you?

Information and advice

The Australian aged care system can seem quite daunting for anyone who is not familiar with all the key terms, acronyms and services or the steps required in order to access services. We can help you know where to start and find out what is available.

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Home care funding options

While we offer our services on a on a competitive privately funded basis, you may be eligible for a  government-funded home care package to assist you with the costs of these.

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How to access home care services

There are a number of ways to access home care services. You may choose to apply for government-subsidised services, in which case you are required to undergo an assessment by My Aged Care. Alternatively, you may choose to pay privately and begin receiving services immediately.

My Aged Care assessment

The first step towards receiving Home Care Services is to be assessed for a Home Care Package by My Aged Care.

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Home care services

Home Care Services include help around the house and garden and with transport and social support. And for those who require, it can also include help with personal care.

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Our Community

We offer a range of opportunities to continue to do what you love or learn something new and can provide transport and support to help you get out and about and make new friends. Choose from craft, games and wellness groups, or join us for a day out at one of our movie events or day trips.

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