As a Home Care Package customer, you will be partnered with a Supports Coordinator who will work with you to identify what is important to you and what goals you want to achieve, before setting up a service plan to help you achieve these.
Your Supports Coordinator will work with you to develop a personalised budget based on your service plan and the income (package level) you have been given. This will include all home care services and any other planned expenditure and show how the services will be provided. Budgets are set monthly. Each month you will receive a statement from us showing how your funds have been spent, the balance of any unspent funds and the amount of funds that can be spent.
Every six months, your Supports Coordinator will review your plan in partnership with you, to ensure the services you receive are still meeting the goals set in your service plan. However, if at any stage you find that your service plan, or budget, is not meeting your needs, you can speak with your Supports Coordinator about options available to you. This may include negotiating your priorities, purchasing additional services or equipment outside of your plan or applying to the government for a higher level Home Care Package.
We will ensure you receive accurate information, advice and ongoing support. With your knowledge and permission, we may also work with your family, carers or doctors to ensure your needs are being looked after. However, we will never make a decision or agree on services from individual agencies or organisations on your behalf. You will always maintain control.