Aged care services

As a Home Care Package customer, you will be partnered with a Supports Coordinator who will work with you to identify what is important to you and what goals you want to achieve, before setting up a service plan to help you achieve these.

Your Supports Coordinator will work with you to develop a personalised budget based on your service plan and the income (package level) you have been given. This will include all home care services and any other planned expenditure and show how the services will be provided. Budgets are set monthly. Each month you will receive a statement from us showing how your funds have been spent, the balance of any unspent funds and the amount of funds that can be spent.

Every six months, your Supports Coordinator will review your plan in partnership with you, to ensure the services you receive are still meeting the goals set in your service plan. However, if at any stage you find that your service plan, or budget, is not meeting your needs, you can speak with your Supports Coordinator about options available to you.  This may include negotiating your priorities, purchasing additional services or equipment outside of your plan or applying to the government for a higher level Home Care Package.

We will ensure you receive accurate information, advice and ongoing support. With your knowledge and permission, we may also work with your family, carers or doctors to ensure your needs are being looked after. However, we will never make a decision or agree on services from individual agencies or organisations on your behalf. You will always maintain control.

How else can we support you?

Housing support for older people

Support for older people to find or maintain affordable housing, and access the services needed to stay in their own homes and in control of their lives.

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How a Home Care Package works

As a Home Care Package customer, you will be partnered with a Supports Coordinator who will work with you to identify what is important to you and what goals you want to achieve, before setting up a service plan to help you achieve these.

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Information and advice

The Australian aged care system can seem quite daunting for anyone who is not familiar with all the key terms, acronyms and services or the steps required when accessing services. We can help you know where to start and find out what is available.

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Home care services

Home Care Services include help around the house and garden and with transport and social support. And for those who require, it can also include help with personal care.

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Government funded Home Care Services

While we offer our services on a competitive privately funded basis, you may be eligible for government-funded Home Care Services.

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How to access home care services

Your first step towards accessing home care services is to contact My Aged Care, an Australian Government service, to find out about the different types of aged care services and their eligibility requirements.

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Online enquiry form

Please use this form to make an online enquiry about our Aged Care Services and a member of our Customer Contact Centre will be in touch.

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