Accessibility action plan

We respect the inherent dignity, independence of persons, and individual autonomy, including the freedom to make one’s own choice.

Our aimActionWhen Outcome
Enhance the accessibility of our information, services, programs and systems for people with a disabilitySeek feedback on accessibility issues from consumersOngoingAll customer evaluation includes accessibility measures
Undertake a digital accessibility and maturity assessment to identify any barriers in digital accessibility2019-2020
Develop accessibility guidelines on how to develop accessible information and communications2019-2020Public information adheres to guidelines for accessibility
Improve customer understanding of the accessibility aids and alternative formats available.2018-2019Information is included in all introductory material for new customers and available on the website
Strengthen rights, protection, advocacy and safeguards for our customers, staff and volunteers with a disabilityEnsure disability representation on the UCWB Consumer Advisory Committee2018-2019The views of people with a disability are represented in organisational decision making
Develop a Consumer Charter setting out the rights and responsibilities of all customers2018-2019Customers understand their rights and are empowered to exercise their right to choice and control
Make reasonable adjustments to support an accessible work environment for both employees and volunteersOngoing, as requiredEmployees and volunteers have an accessible workplace
Actively engage in industry forums and contribute to inquiries to represent the rights of people with a disabilityOngoingRights of people with disability are represented to government and other stakeholders

How else can we support you?

Our customers

We respect the inherent dignity, independence of persons, and individual autonomy, including the freedom to make one’s own choice.

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Our people

We believe in an inclusive culture, so that our people thrive and differences are celebrated. We are committed to the wellbeing of our people, and educating them about the importance of considering people’s accessibility needs in everything we do.

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Our buildings

We believe in accessibility for all by removing barriers to accessing our physical environments and other facilities.

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