About us

Setting the direction by which we will achieve our aspiration to be a leading provider of individual and community social services.

1: Achieve long term positive outcomes for individuals and communities.

We will achieve this by:

  • Developing and delivering evidence based services that are holistic, integrated and tailored to individual need.
  • Working in partnership with the community and service providers to identify and work towards shared goals for community wellbeing.

Our indicators are:

  • Data, best practice research and impact evaluation underpin all service activity.
  • Clients report being positively impacted by our services.
  • People using our services are satisfied.
  • Service partners report UCWB to be a trusted.

2. Ensure organisational sustainability

We will achieve this by:

  • Realising positive social and financial results.
  • Ensuring systems and processes enable efficient use of resources and expertise and, deliver maximum potential value.
  • Identifying opportunities for growth.

Our indicators are:

  • UCWB is financially sustainable.
  • Systems and processes enable efficient and effective reporting and ensure standards and compliance are met.
  • Programme activity is coordinated and achieves maximum potential benefit to clients and the organisation.
  • Increased diversity in funding/resource base.

3. Be a dynamic, sought after organisation.

We will achieve this by:

  • Being known as a great place to work.
  • Raising our profile and strengthening our reputation with clients and the community.
  • Raising our profile and building our reputation for knowledge and expertise in our focus areas.

Our indicators are:

  • Organisational culture reflects our values and a commitment to quality, learning and leading practice.
  • Staff report being supported to develop their skills and work to their full potential.
  • We contribute to social policy and the development of the community services sector.
  • Our brand is clear, our marketing is targeted and it yields demonstrable results.

How else can we support you?

Reconciliation Action Plan

We will listen Aboriginal and Torres Strait Islander people, hear their stories, celebrate their culture and step up to reconcile what has gone before.

Find out more

Consumer Services Charter

We are committed to providing the highest quality services that we can.

Find out more

Strategic Direction 2022

Setting the direction by which we will achieve our aspiration to be a leading provider of individual and community social services.

Find out more