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We can help you apply for government funding from My Aged Care.

Contact our Customer Relationship Team 8245 7196 for assistance to access our Home Care Services and support to apply for funding through My Aged Care.

If you would prefer, you can visit the My Aged Care website and follow these steps:

Step 1: Apply for an assessment with My Aged Care
The first step is to find out if you are eligible for subsidised aged care. This involves a two-part assessment process that understands your needs and what services could help you. It starts with a simple eligibility check, which you can over the phone or online, followed by a face-to-face assessment.

To check your eligibility for a face-to-face assessment, you can contact My Aged Care by phoning 1800 200 422 or visit their assessment and apply section of their website.

Step 2: Assessment
My Aged Care will arrange for an Aged Care Assessment Team (ACAT) assessor to visit you. They will complete a comprehensive home assessment and talk with you about your needs and the services that would suit you.

Step 3: Outcome
Following your assessment, you will receive a letter from My Aged Care advising of the outcome of your assessment and the level of support you’ve been approved for.

Step 4: Assignment
My Aged Care will assign you a Home Care Package. This is package of funding that will be used to pay for your services with qualified providers.

Your assignment request will be placed in a national queue and there will be a waiting period. While you wait, you are able to access services at a fee, if you require.

Once your request has been completed, you will be assigned a Home Care Package and receive a letter from My Aged Care with your referral code. You will have 56 days to activate your referral code.

Step 5: Commencement
Once you have your referral code, please contact us and we will work with you to develop a personalised plan that meets your needs and budget.

How else can we support you?

Home care services

Our wide variety of services and flexibility mean we can provide almost any care service to meet your lifestyle goals.

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Fees and funding

While we offer aged care services on a competitive privately-funded basis, you may be eligible for government funding to assist you with costs.

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Housing support for older people

We can assist older people to find or maintain affordable housing, and access the services they need to live at home independently.

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Support with My Aged Care

We can help you apply for government funding from My Aged Care.

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Online enquiry form

Please use this form to make an online enquiry about our Aged Care Services and a member of our Customer Contact Centre will be in touch.  

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