Compliments and complaints

UCWB has a whistle blower policy, which includes our consumers as well as staff members.

Its overarching policy statement is: UCWB is committed to the highest standards of legal, ethical and moral behaviour. The purpose of this policy is to provide a safe and supportive environment where wrong doing within or by UCWB can be raised without fear of retribution.

How else can we support you?

Compliments

Compliments let us know what we are doing well and help us recognise and acknowledge the performance of our people. Your compliment will be passed on to the staff member who will be acknowledged and thanked for their good work.

Complaints

Complaints help us understand where we need to improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain and we take all complaints seriously.

Find out more

Whistle Blower Policy

UCWB has a whistle blower policy, which includes our consumers as well as staff members.

Find out more