Community Notices

The factor that could make you the target of $21.4 million scam   (9 News)

ASIC MoneySmart Tips April 2019

ASIC Newsletter April 2019

Find the best mobile data plans as competition delivers great deals (

Government takes action against scam callers (ACS InformationAge)

Scammers are impersonating Qantas and Apple via SMS (ABC News)

Rental Stress on the rise (Shelter SA)

The BULB – Issue #15 (Brought to you by the ConnectEd team at UCWB)

Let’s talk about work booklet (NDIS)

Long wait times as Australian telcos get 88 million customer calls (ITWire) – Article by Peter Dinham

More than a million low-income households could receive government-funded NBN under new proposal (9 News) – Artcle by Matt Dunn

ACC urges NBN customer to check if they’re entitled to a refund – (Finder) – Article by Alex Kidman

Dialling Up Deception: ‘Vishin Scams prey on Human Trust (Security Brief) – Article by chief cyber security advisor Leonard Kleinman

Community Pharmacy and Palliative Care – our role, and what we can do better

Fines unit changes for face to face service –The Fines Unit will be permanently moving from a drop in service, located on Level 15, 45 Grenfell Street, to an appointment only service. To make an appointment, clients will need to contact the Fines Unit Client Contact Centre on 1800 659 538

Consumer Safeguards Review: ACCAN submission  – The Federal Government is reviewing consumer protections in telecommunications.

— 2018 Resources —

Campaign: Ban Sneaky Late Payment Fees on your energy bills (CHOICE)

ACCC win puts debt collectors on notice  – The Federal Court has found, ACM Group Ltd, engaged in misleading or deceptive conduct in its dealings with two vulnerable consumers.

Being billed for getting a bill in the mail could be coming to an end – ACCAN member group is one of several groups calling for an outright ban on fees for mailing hard copies of bills and statements. [ABC]

Beware of calls recommending switching telcos – The Telecommunications Industry Ombudsman is warning consumers about service providers that are contacting consumers and falsely claiming that their services are recommended by the TIO.

Calls for Funders to Get on the Map (Pro Bono Australia)

City of PAE: Free WiFi at Home for Young Jobseekers

Cost of a pet  – Did you know the average dog costs more than $1,400 per year?

Data breach guidance – The OAIC has published a new consumer guide with tips on what to do if an individual’s personal information is accessed or released without authorisation, or is lost.

DCSI: First biennial report on the Status of Women in South Australia

GlassesSA – Are you eligible for low cost glasses?

Half of Australians hit with phone or internet issues, survey finds  – Survey by the Telecommunications Industry Ombudsman showing millions of people are facing telco problems.

As we spend more of our lives on the internet, it is vital to know about ‘dark patterns’ which include website design choices that, for example, nudge consumers into unnecessary purchases or into revealing personal information. [ABC]

iiNet and Internode to compensate 11,000 NBN customers

TPG Telecom’s iiNet and Internode have been ordered to compensate more than 11,000 customers who were unable to achieve promised national broadband network speeds. [SMH]

Lumin: What does government expect from not for profits

Nicola Roxon speaks about her unique and detailed knowledge of how the community, social change and not for profit sectors can clearly and effectively communicate to the government, ensuring they put the best arguments forward. Nicola Roxon is a leader, chairperson, businesswoman, creative policymaker and outstanding achiever. She has won numerous awards, both nationally and internationally, including from the World Health Organisation. Ms Roxon was inducted into Victoria’s Honour Roll of Women in 2014 and named one of Australia’s 100 Women of Influence in 2015.

Mobile and broadband plans $120 a year cheaper than in 2014

The average mobile plan is about $11 a month cheaper than it was in 2014, new data shows, with fixed internet down about $10. {SMH]

Need a Glow at Night – Save with Solar Lights – Contributed by Helen Joy (June 2018)
“Our electricity bill was literally breaking our budget. With three young ones in the house all wanting lights on in their rooms at night and other passage lights left on to guide them to the toilet in the dark, we decided this was the reason behind the exuberant bill. After much mulling, we purchased some solar lights for the toilet and all three bedrooms.
During the day, our young ones are responsible for placing their own room’s solar lights in the back garden (this encourages them to be responsible, and might encourage them to wean themselves off from this necessity, and i am responsible for the toilet solar light).
By taking the solar lights outside to store natural (free) light and them placing them back in their rooms at night, we have seen an incredible savings in our electricity bill. Any families that need a glow in any rooms – this is a cheap and very cost effective way to manage this – i strongly recommend you do it!”

New Report Renews Calls to Raise Welfare Payments (Pro Bono Australia) 17 April

A new study has found the estimated costs of raising children in Australia have risen substantially over the past two decades, leading to renewed calls for an increase in Newstart and Youth Allowance payments.

 New rules to improve telco complaint handling – released 15 March 2018

ACCAN welcomed the ACMA’s announcement last week of a consultation on proposed new rules that cover telco complaints handling processes and monitoring. This consultation on complaints handling and monitoring is the first step in implementing the new telco rules for NBN switchover which were announced late last year by the ACMA.

New videos posted from Community Voices program

The Community Voices Program provides a unique opportunity for community organisations to partner with Flinders University film-making students to produce community documentaries or online video advertisements to promote, train or recruit volunteers.
Do you work for a community organisation that relies on volunteers? Do you want to promote the work you do and increase volunteer participation? Work with Flinders University film-making students to produce a short video about your organisation, what you do and your community impact.

News coverageTelstra has admitted to misleading up to 100,000 customers by charging them for content like games and ringtones many didn’t know they had bought. [SMH]

Permanent Housing is Number One Priority (Pro Bono Australia)

Philanthropy Australia:  “We’re not telling people what to do. We just want to show what’s possible.”

Potential AVEO Class Action over Exit Fees

Power Cuts and Food Safety – Contributed by Anne Ponton (June 2018)
“We arrived home after being away for several days and the power had been interrupted, as was indicated by the oven clock flashing. Being concerned about the safety of food in the fridge and freezer, I contacted the power supplier to find out how long it had been off. Luckily it had been only for a few minutes. I then decided if there were any power interruptions when away in the future, I would keep a small container of water in my freezer. So I filled a very small container with water, froze it and put a small coin (I used a 10 cent piece) on the top of the frozen water. If there is a lengthy power cut to spoil the safety of my food the coin would drop to the bottom of the container when the ice melted. Very simple, but very effective.” a small coin (I used a 10 cent piece) on the top of the frozen water. If there is a lengthy power cut to spoil the safety of my food the coin would drop to the bottom of the container when the ice melted. Very simple, but very effective.

Privacy: do I really need to worry about it? Part one

Privacy: do I really need to worry about it? Part two

Retailers Energy Efficiency Scheme and Utility Literacy

FREE Home Energy Assessments (done under REES – Retailers Energy Efficiency Scheme) were previously only available to households with a Commonwealth Concession Card.  However eligibility changes mean this valuable and FREE service is available to households referred through a Financial Counsellor. All householders are still eligible for the free energy efficient products if they meet scheme eligibility.

For more information please see  and

Selfie Generation’ Most Likely to Volunteer (Pro Bono Australia)

Spammers put on notice by the ACMA after SMS pests fined AU$50k

Online marketplace Service Seeking has been fined AU$50,400 for spamming, while the ATO is looking for a third party to help it with a nationwide email campaign. [ZDNet]

Teaching Kids to Budget by Charging Board

Tenants Information and Advisory Service- SYC

The Tenants Information & Advisory Service (TIAS) is a free state-wide service that provides tenants with information and advice on any tenancy related issues

Tertiary education isn’t out of reach 

At UniSA College, higher education is achievable for all ages and backgrounds. UniSA College provides a range of educational opportunities to assist further study. Their programs are designed primarily for people who do not have the qualifications to gain direct entry into a Bachelor degree, offering an alternative pathway into university.

The courses prepare students for university study by building their academic skills and prerequisite knowledge. UniSA College students will experience life as a UniSA student, being taught by UniSA staff and having access to the full range of support services that the University provides. It is a perfect solution for those looking to study but don’t have the confidence or qualifications to do so.

For further question or information contact UniSA College on 8302 7407 or email

Women Hold Up Half the Sky Award 2018 – Winner Sarah Gun

This award recognises an outstanding woman who has made a great contribution to the community, is part of the Australia Day awards and honours and is jointly coordinated by the Office for Women.

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