Strategic directions 2022

1: Achieve long term positive outcomes for individuals and communities.

We will achieve this by:

  • Developing and delivering evidence based services that are holistic, integrated and tailored to individual need.
  • Working in partnership with the community and service providers to identify and work towards shared goals for community wellbeing.

Our indicators are:

  • Data, best practice research and impact evaluation underpin all service activity.
  • Clients report being positively impacted by our services.
  • People using our services are satisfied.
  • Service partners report UCWB to be a trusted.

2. Ensure organisational sustainability

We will achieve this by:

  • Realising positive social and financial results.
  • Ensuring systems and processes enable efficient use of resources and expertise and, deliver maximum potential value.
  • Identifying opportunities for growth.

Our indicators are:

  • UCWB is financially sustainable.
  • Systems and processes enable efficient and effective reporting and ensure standards and compliance are met.
  • Programme activity is coordinated and achieves maximum potential benefit to clients and the organisation.
  • Increased diversity in funding/resource base.

3. Be a dynamic, sought after organisation.

We will achieve this by:

  • Being known as a great place to work.
  • Raising our profile and strengthening our reputation with clients and the community.
  • Raising our profile and building our reputation for knowledge and expertise in our focus areas.

Our indicators are:

  • Organisational culture reflects our values and a commitment to quality, learning and leading practice.
  • Staff report being supported to develop their skills and work to their full potential.
  • We contribute to social policy and the development of the community services sector.
  • Our brand is clear, our marketing is targeted and it yields demonstrable results.