Tell us what you think

We’d like to hear your compliments, complaints or suggestions.

Compliments and complaints


Compliments let us know what we are doing well and help us recognise and acknowledge the performance of our people. Your compliment will be passed on to the staff member who will be acknowledged and thanked for their good work.


Complaints help us understand where we need to improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain and we take all complaints seriously.

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Whistle Blower Policy

UCWB has a whistle blower policy, which includes our consumers as well as staff members.

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