Your feedback

Our commitment
YOUR FEEDBACK 

Compliments

We’d love to hear about your positive experience and how someone in our team made something easier, quicker, or special for you. Tell us about your experience so we can pass on the compliment and build on what we do well.

Complaints 

We aim to provide outstanding service but we know that sometimes things do not go the way that they should. Your complaint lets us know where we can improve. Complaints can be made about any aspect of our business including services you did not receive, services which were not helpful or about the behaviour of our staff. You have a right to complain and we take all complaints seriously. See our complaints management process and policy here.

We are committed to the highest standards of legal, ethical and moral behaviour. See our whistle blower policy here.

Phone us 

If you would like to speak with us about your compliment or complaint, please call us on 8245 7100.  We are open on weekdays between 9am and 5pm. 

Online feedback  

You can provide your feedback online using the form below.

UCWB Team Members

“We’re here to listen and to help. Call us on 8245 7196, or get in touch to request a callback