UCWB Quality Care Consumer Advisory Group – Express your interest
We strive to provide the best aged care services possible that help you to get the most out of life.
Are you using our aged care services? Or have previously been (or are a carer or family member of someone that has?)
We are seeking expressions of interest to join our Quality Care Consumer Advisory Group in 2025.
Why should I participate?
It’s important that we hear your voice, and we recognise that everyone using our services have their own unique experiences. Your involvement will give us insight into your diverse needs, preferences and perspectives, so we can improve our services. Your lived experience is important to us, and we value your thoughts and feedback.
You will get the opportunity to meet and connect with other like-minded people in a supportive environment to discuss matters that are important in aged care.
Members will be asked to share thoughts and ideas relating to:
- The quality and range of our aged care services
- The technology we use
- Our communication and how we provide resources to you
- Ways we can improve our services (and any issues of concern).
How will it work?
Meetings will take place at our office at 77 Gibson Street, Bowden with an option to attend online. We can also provide additional supports for people to attend in person meetings.
Members of the group will have the opportunity to:
- Attend up to six meetings in one calendar year
- Agree to the Quality Care Consumer Advisory Group Code of Conduct and provide input on its development, including declaration of any conflicts of interest
- Represent the view of the people who received home care services from UCWB
- Actively contribute to discussion topics at Quality Care Consumer Advisory Group meetings by sharing ideas, thoughts, experiences and perspectives in a group setting
Participation in the Consumer Advisory Group is voluntary and as a member you will not be paid. Afternoon tea will be provided at all meetings.
How are members selected?
Consumer Advisory Group members are selected following an expression of interest process, with the aim of having representation across the diverse communities we support.
Members are appointed for a 12-month period after which we will again invite all aged care customers and their representatives to attend.
We are looking for people that are interested in being proactive and an active contributor to discussions.
Read here for further information
Please call our Contact Centre on 8245 7196 if you are interested and for more information in becoming a member of our Quality Care Consumer Advisory Group in 2025.