Care finder program

What is the care finder program?

The care finder program supports older people who do not have family or friend support by providing intensive support to understand and navigate aged care services that may be available.

Who can receive assistance from the care finder program?

To receive support, you must:

  • have no carer or support person who can help you, or
  • not have a carer or support person you feel comfortable or trust to support you, and
  • be eligible for government-funded aged care.

PLUS one or more of these reasons for needing intensive support:

  • have difficulty communicating because of language or literacy problems
  • find it difficult to understand information and make decisions
  • be reluctant to engage with aged care or government
  • be in an unsafe situation if you do not receive services.

What help can the care finder program provide?

The care finder program can help to source, and to understand aged care services and for you to access local supports in the community (including changing or finding new services).

Team members can assist with:

  • talking to My Aged Care on your behalf and arranging an assessment
  • attending and providing support during your assessment with My Aged Care
  • finding and short-listing aged care providers in your area
  • completing forms and understanding aged care service agreements
  • checking-in once services are up and running to make sure everything is OK
  • solving other challenges and connecting to supports in the community, such as health, mental health, housing and homelessness, drug and alcohol services and community groups.

Don’t meet the eligibility criteria?

No Problem!

Our team can assist in other ways to ensure you are connected with the right services for you.

How do I find out more?

Email us at, or phone us to discuss further on 8245 7196.