Quality and continuous improvement

UCWB is committed to continuous improvement and quality management. We maintain accreditation at Award Level of the Australian Service Excellence Standards – an internationally accredited quality improvement program funded by the Department of Human Services, aimed at supporting not-for-profit organisations to improve and achieve sustainable excellence.

To ensure we continue to deliver quality services, UCWB undertakes a number of accreditations relevant to our service delivery. These include:

  • NDIS Quality and Safeguards Commission
  • Aged Care National Quality Standards
  • National Quality Standards for Australian Children’s Education & Care

Customer engagement

At UCWB we are committed to growing positive impact with the community. To help us increase this positive impact we want to know what matters most to you – our customers and what makes an impact for you and your life. Once we have this understanding we can make sure we measure it, so we know how we are tracking and where we need to change how we work to make sure we do more of what makes a difference.As you are the expert in your own life – we want to hear from you. Your voice matters.

View the fact sheet for more information.

Register your interest online or call 08 8245 7196.

Once we receive your “registration of interest” and details, we will contact you to discuss the different ways that you can be involved based on the experiences you have had and why type of involvement would suit you best.

Critical incidents

We are committed to responding to and reporting critical customer incidents. Our response to critical incidents is aimed at:

  • supporting the safety and wellbeing of customers;
  • ensuring incidents are effectively identified, responded to, reported, managed, and monitored;
  • ensuring a timely and consistent approach to critical incidents; and
  • ensuring that safety improvements are put in place to reduce the likelihood of future incidents.