In-home care & daily support

At UCWB you will receive a personalised service with our dedicated service coordinators who will help you tailor a program to suit your needs and help you reach your goals.

Our team of experienced support workers (many who are mental health and disability work trained) can provide a wide variety of services to suit the needs of all our customers.

We offer excellent customer service that informs, advises, and supports you in a friendly and caring way, we will take the time to understand your individual needs, provide assistance and listen to your ideas always with the utmost respect.

As a registered NDIS TTP Provider, UCWB charges the TTP rates as set out in the NDIS Price Guide. [We will negotiate with you to make a reasonable contribution towards costs associated with support workers accompanying or transporting you in the community (examples include entrance fees, event tickets and travel expenses).]

What we offer

Individualised support and care is available under the following four main NDIS Core Support categories: assistance with daily life, transport, consumables, and assistance with social and community participation.

The following activities are an example of what you can access under these categories, but our services are not limited to just this. Speak to your service coordinator to find out more:

  • Assistance with personal domestic activities: We offer a range of domestic services to maintain your ability to live independently while increasing your capacity to undertake personal domestic activities with greater independence.
  • Assistance with self care activities: We respect your privacy and dignity and you will receive the support the way you prefer which includes anything from showering and personal hygiene, grooming, and more.
  • House cleaning and other household activities: Our experienced support workers will work with you to help build your household skills or if you’re unable to undertake the task yourself can take direction and complete the tasks on your behalf.
  • House and/or yard maintenance: Our friendly home garden maintenance team can help maintain your garden and lawns, including, lawn mowing, trimming and edging, weeding, pruning, general garden tidy ups, and more.
  • Access community social and recreational activities: Our support workers can help you reach your goals in accessing the community, recreational activities and social groups such as going for a coffee or to a movie, visiting your local library, going to a concert, attending sporting groups, joining courses, and more.

Accessing our service

Email or call us today to discuss your specific needs.

Our fees

Service typeDaytime
Starts & finishes between 6am and 8pm
Weekday evening
Finishes between 8pm & midnight
Weekday night
Starts after midnight or before 6am
SaturdaySundayPublic Holiday
Assistance with Self Care Activities TTP$66.45$73.21$74.56$93.50$120.56$147.62
Assistance with Personal Domestic Activities$55.03n/an/an/an/an/a
Access Community, Social & Recreational Activities TTP$66.45$73.21n/a$93.50$120.56$147.62
Mentoring, Peer-support & Individual Skill Development$74.63n/an/an/an/an/a
Skills Development & Training$74.63n/an/an/an/an/a
Other charges
Transport costs during a service

(Activity based transport)
$1.50/kmPlease note that as a non-price capped item under the NDIS, we are required to show this at 1.00 notional unit charge rate for invoice processing by plan managers and the NDIS portal.

For example: A participant travels 10 km in their support worker’s car during a service. The total cost is $15.00 (10 km x $1.50). The invoice will show as 15 units at a charge rate of $1.00.
Travel costs to & from serviceNoneUnder the NDIS Pricing Arrangements, providers are allowed to charge for the travel of support workers to and from a service. UCWB is choosing to waive this cost for all customers.
Establishment Fee$654.70A once of charge when there are more than 10 hours of self-care & community/social services planned per week.


  • All services are listed above at the standard intensity rates where applicable. Please contact us for more information if you require high intensity services.
  • UCWB claims the Temporary Transformation Payment where applicable.

For urgent support 

If you or a family member requires urgent assistance, please contact one of the following free 24/7 helplines:

  • Mental Health Triage 13 14 65
  • Lived Experience Telephone Support Service (LETSS) – 1800 013 755 , 5pm – 11.30pm, 365 days a year