We value your voice and encourage you to share your feedback because your experience matters to us.
Hearing from you helps us understand what we’re doing well and where we can improve, so we can continue to provide the highest quality services and support.
Your thoughts guide us in making our services more effective, compassionate, and responsive to the needs of our community.
Submit feedback via the button below
Speak to a staff member (or service manager if it’s urgent)
Call us on 08 8245 7100 and ask to speak to a manager
Post to: UCWB Feedback, Reply Paid 85198
Bowden SA 5007
Our Feedback & Complaints Policy and Whistle Blower Policy outline your rights and our obligations in how we handle complaints.
If you’d like further support, or wish to explore other external organisations for assistance, you can find a list on our Helpful Links page.
You do not have to make the complaint yourself. A family member, friend or someone else can make a complaint on your behalf.
You can make an anonymous complaint if you wish.
We can arrange for an interpreter if needed.
We will contact you within two days of receiving your complaint to confirm we have received it. We may ask you for more information and ask you how you would like it to be resolved. We will keep you informed of the progress of your complaint and tell you what actions we took to rectify it. We aim to resolve complains as quickly as possible, but sometimes it may take a while, depending on the complexity of the complaint.
There are other organisations that may be able to assist. Find them here in our Helpful Links section.
You have a right to complain without negative repercussions. If you make a complaint, your services will not be stopped, and you will not be treated differently.
