Contact

All general enquiries can be directed to the UCWB Central Office by contacting us via email or 08 8245 7100.

For enquiries relating to our Aged Care and Disability Services, please refer to the details below.

Aged Care and Disability Services General Enquiries

Phone: 08 8245 7196
Email:  customer@ucwb.org.au

Commonwealth Carelink and Respite Centre (CRCC)

Phone:  1800 052 222
Email:  customer@ucwb.org.au

Young Carers

Phone: 1800 052 222 or 08 8245 7196
Email: youngcarerssupport@ucwb.org.au

 

Complaints and Feedback:

At UCWB, we encourage all stakeholders to provide feedback about the services we provide.

As part of our process, we ensure that:

  • No complainant will be disadvantaged as a result of making a complaint.
  • Once we receive a complaint we will try to resolve it at the point of initial contact.
  • If it cannot be resolved at the initial contact, the relevant department manager will investigate the complaint. In some cases, this may require more lengthy enquiries internally and/or with external organisations.
  • In either case, the person managing the complaint will contact the complainant to let them know how the complaint is being handled and the timeframe for resolution. If the complaint is likely to take some time to look into, the person managing the complaint will contact the complainant to advise them of progress not less frequently than every five working days.
  • Once the complaint has been investigated the person managing the issue will advise the complainant of the outcome in writing.

To find out more, please download our Feedback and Complaints Brochure “Tell Us What You Think

HOW TO MAKE A COMPLAINT

  • Phone us on 8245 7100, if you don’t know who to speak to, ask to speak to a manager
  • Email us at quality@ucwb.org.au, with ‘Complaint’ in the subject line
  • In person at a UCWB office location:
    • 77 Gibson Street, Bowden
    • 730 Marion Road, Marion
    • 80 East Street, Torrensville
  • By letter to 77 Gibson Street, Bowden SA 5007 addressed to ‘UCWB Complaints’

Whistleblower Policy

UCWB has a Whistleblower Policy which you can view here.

UCWB Locations:

UCWB Central Office

77 Gibson Street
Bowden SA 5007
Email: ucwb@ucwb.org.au
Tel: 08 8245 7100
Fax: 08 8346 7336

Open weekdays (excluding public holidays) 9am – 5pm

UCWB Southern Office

730 Marion Road
Marion SA 5043
Email: ucwb@ucwb.org.au
Tel: 08 8296 6455
Fax: 08 8296 6744

Open weekdays (excluding public holidays) 9am – 5pm

UCWB North East Office

Suite 5, 81-83 Smart Road
Modbury SA 5092
Email: ucwb@ucwb.org.au
Tel: 08 8245 7100
Fax: 08 8346 7336

Open by appointment weekdays (excluding public holidays)

Torrensville Child & Family Centre

80-84 East Street
Torrensville SA 5031
Email: tcfc@ucwb.org.au
Tel: 08 8352 5800
Fax: 08 8351 7031
Website: www.tcfc.org.au

Open weekdays (excluding public holidays) 7am – 6pm

Psychology SA and CEDAS

77 Gibson Street
Bowden SA 5007
Tel: 08 8245 7300
Email: enquiries@psychologysa.org.au
Website: www.psychologysa.org.au

Practice hours
Weekdays (excluding public holidays) 9am – 5pm
Out of hours and weekend appointments are also available if required.

If you require urgent assistance please contact Mental Health Triage on 13 14 65 or Lifeline on 13 11 14